Privacy Policy

Effective date: August 15, 2023  ·  IFISOL (SMC-Private) Limited

Redmine Client App ("us", "we", or "our") is committed to maintaining the highest standards to safeguard personal information. This Privacy Policy outlines when we collect personal information and how we handle it. Personal information is not used, shared, or transferred except as described in this policy.

1. Collection, Storage & Use of Personal Information

When you use the app, you may choose to disclose personal information to us. This information may be accessed by our staff, site administrators, and occasionally by third-party contractors involved in administering or working on the Service.

Personal information we collect includes:

2. Purpose of Personal Information

The personal information you provide will be used solely for:

We may also use information in a de-identified form to understand how we are delivering our services, measure quality and effectiveness, and design new features.

3. Third-Party Contractors & Confidentiality

We ensure that any third-party contractors who access or process your personal information are bound by appropriate confidentiality agreements, including Non-Disclosure Agreements (NDAs) or equivalent contractual obligations. We will identify these contractors where we think it is ethical and appropriate to do so.

4. Data Security Measures

We implement rigorous security measures to safeguard your personal information, regardless of whether it is accessed by our staff, site administrators, or third-party contractors.

5. Data Retention

Personal information is securely held by us. It may be shared with third-party contractors only as needed for the administration of the service or for collaboration on special projects. Your personal information will not be shared without your consent, except where required by law.

6. Cross-Border Data Transfers

We operate and store data on servers that may be located in different countries. Your personal information may be transferred to, processed in, and stored in countries other than your own. By using our services, you consent to this. If you have concerns, please contact our Privacy Officer at the details below.

7. Feedback

Any feedback submitted through the Service is directed to relevant staff for assessment and used to improve the Service.

8. Statistical Information & Cookies

We may collect statistical information about your visit using cookies to improve the Service. A cookie is a code snippet that generates a file on your computer to track pages viewed or to support functionality.

9. Google Analytics

We use Google Analytics to track and report website traffic. You can opt out by installing the Google Analytics opt-out browser add-on. For more information, visit https://policies.google.com/privacy.

10. Correcting Your Personal Information

You have the right to access and request corrections to the personal information you have provided us. We may require proof of identity before providing access.

11. Contact Us

The Privacy Officer
Redmine Client App — IFISOL (SMC-Private) Limited
Email: info@ifisol.com